Broadband Guides

Guide to switching broadband providers

How to switch broadband providers:

Thankfully nowadays there are a wide range of options of the broadband market, and changing provider is easier now than ever before. Furthermore, there are ore kinds of broadband to choose from, whether it be conventional ADSL, fibre, cable, or mobile broadband. But if you’re considering switching, there are a few things to keep in mind.

The first consideration is your existing contract - i.e. make sure you’re not still in contract. If this isn’t the case, you should not have too much problem getting out from your existing provider. They may even offer better options to entice you to stay. If you are still in contract you will often have to pay a termination charge. Furthermore, not finishing out the contract often means you will be asked to return the equipment that came with the initial contract provision.

Regardless, you will need the MAC code in most cases when switching, so consult the documentation you have or ask your existing provider about your MAC code. It is also important to verify what happens to any email addresses hosted by the provider that you use since they may be turned off if you leave the service. You should be able to hold onto your landline number, but this is also worth verifying with your old provider, and also your new provider since some may have requirements regarding new numbers being brought into their service.

Once this is resolved, the next steps depend on what type of service is involved. If you have an ADSL connection at the moment and are switching to another ADSL service, the changeover is very straightforward - there is simply a behind the scenes switch of provider and there is no need for new installation or connection work to be done on your house.

This is not the case with fibre broadband. It uses a different connection from the exchange to your house which will require a technician to set up the connection if you are moving from ADSL. The same will probably be required if you are moving from ADSL to cable, although this consideration is a bit more involved depending on your TV setup.

If you’re going the other way, from Fibre or cable to ADSL, then it is also worth remembering that if you don’t have a BT phone line at your address you will certainly need one, which will require a technician visit also.

If you don’t need a technician to come to the address, then you will often be required to set up the equipment sent by your new provider yourself. This is far easier than it sounds, since they are quite user-friendly and have detailed instructions.

While the instructions will explain clearly how to set up, it is useful to know where not to set it up. The closer the router is to the devices that will be connected with it, the better. Furthermore, try not to position it near other electrical devices like microwaves, and away from thick walls or pillars that could block the signal.