Broadband Guides

Next steps after setting up your broadband

What to do after setting up your broadband:

There are a lot of tricky steps to take care of when setting up your broadband – from choosing the right provider and plan, to getting the modem set up, to configuring it with the correct settings. So once you have connection, take a moment to congratulate yourself on your hard work. But there are several other things to resolve after you have the connection set up with your devices logged on. Here is a handy checklist of things to look at next to get the most from your broadband service.

1. Check the signal

When choosing the broadband service you probably saw an advertised max Mbps download speed, and while buying you may have been informed of the speed in your area. If your router is set up and there is significantly slower speeds then there may be something wrong you can fix.

First of all, it is important to note that the connection itself may not be fully performing for the first couple of days after starting since there is a stabilising period during this time when any issues might be resolved. During this period it is common to see lower speeds than advertised, and also for the connection to cut out intermittently. If after a couple of days there are still problems, then there may be other issues to resolve.

The main issue that causes slow speeds is the surroundings and position of the router itself. Electronic equipment placed too close to the router, fixtures or walls in the way, or the router placed too low to the ground are common things that should be fixed when looking to improve your signal.

Another quick fix might be to power off the computer and router and wait for a minute or so, and then check again. Trying this a couple of times at different times of the day is a good idea if slow speeds persist.

Most providers institute a period of a few days after sending out the router during which you can cancel the service if the signal does not improve. Of course it is best to first attempt to resolve the issue, but it is useful to know what your options are if the service is not as advertised.

Another alternative to try before looking for a refund is the help of an engineer from the provider. Often they will send someone out free of charge on short notice to see if there is a fix. Of course, its certainly possible that they can troubleshoot the issue via phone and this may not be necessary.

2. Antivirus protection

What might be a greater concern when you start using your broadband is protecting your system and connection from being compromised by viruses or hackers. Most broadband packages include antivirus software. If not, you can always set it up yourself. With regards to your operating system on your device itself, there is usually not too much to install since most modern operating systems have sufficient built in protection as well as a capable antivirus setup.

Default programs like Windows Defender usually do a sufficient job of protecting the device. However, you might choose to upgrade or change your computer and broadband antivirus – and there are free opensource programs (such as ClamAV) that can also do the job.

And of course, there are many antivirus companies that sell top of the line products – Norton, Mcafee, and AVG (which have many free products) are leaders in the market.

But the first option should be to ask your provider what they recommend, they should be able to advise the correct level of protection needed above what they provide as part of the package.