News Story

Broadband News Story


Broadband providers ‘out-of-contract’ pricing costing customers an extra £100 per year

Published: 09/02/2017 by Comments

Continuous increases in line rentals and out of contract pricing is costing 15 million homes in the UK an unnecessary £100 per year.

Broadband customers are paying an extra £100 per year for services as a result of out of contract prices, reveals a recent survey.

There has been a 38 percent increase in out of contract prices for copper and for fibre broadband, 19 percent. However, the price of in-contracts has barely changed.

According to comparison site uSwitch, these figures are an indication that customers who have not changed contracts are paying an estimated £1.5bn a year than they should be.

Customers on old contracts are paying approximately £105 per year more than customers on a new contract. On the same token, out of contract broadband customers are overpaying by around £79.

The comparison site have stated that there are somewhere in the region of 15.5 million households in the UK who had not renewed their contracts because of a combination of
factors such as forgetting, and a lack of understanding in regards to their terms and conditions. And as a result of this were paying more than required.

To make matters worse, the price of line rental has been hiked up by a massive 37 percent within the last five years. Since 2011, the price has increased by £58.

Both BT and Sky have recently confirmed a price increase for their broadband services.

Ewan Taylor-Gibson, the spokesman for Uswith stated: “Customers do not have to put up with these unreasonable price hikes. Over the past five years, customers have really had their wallets hit.”

He then went on to say: “All broadband customers should check their bills and make sure that their contracts are still valid, because if not you are paying money that you don’t need to be paying.

Similar news stories...