Virgin Media is replacing their existing 20Mb broadband service with a 50% faster 30Mb service. The new XL service launched on February and is priced at £18.50 per month. For their money, customers will get unlimited downloads with download speeds faster than the rival BT Infinity service.
Virgin Media assures customers that because the company does not use VDSL technology they can expect to see speeds close to the quoted headline speeds. VDSL connections can suffer from contention and speed drops as the distance to the exchange increases.
Customers who currently subscribe to the 20MB/s service will have the option to upgrade to the new service for a one-off upgrade payment of £30. This payment includes the new SuperHub DOCSUS 3.0 modem and router which features gigabit Ethernet connectivity and dual-band N Wi-Fi to support wireless connections.
According to Jon James, the executive director of broadband at Virgin Media, “With so many devices connecting to the internet at home these days, our new 30Mb service will give Virgin Media families that extra boost needed to make everything run smoothly, with speeds that don’t slow down depending on where you live.”
Virgin Media now offers four fiber-optic broadband packages, with customers having the option of 10Mb, 30Mb, 50Mb and 100Mb packages. The 100Mb service is now available in another five new areas in the UK, meaning there are 350,000 potential subscribers. These new areas are Cheshunt and Hatfield in Hertfordshire, Pentwyn and Treforest in South Wales and Southport in Merseyside. The top level 100Mb service costs £45 per month, or £35 if taken with a Virgin Media phone line.